Amal Help

About Amal FAQs 3

• What is amal, and what are your services?
• How can I contact the customer service?
• What's your location?

Delivery & Shipping FAQs 4

• How long does the delivery takes and what does it cost ?
• Do you have “same-day express” delivery?
• Can I get the order directly from you?
• How can I change my address ?

Coupons & Offers FAQs 4

• How can I apply a coupon?
• Do you have any discount coupons?
• Do you provide free shipping?
• What are the available offers and discounts?

Orders FAQs 6

• How can I place an order?
• Can I purchase on WhatsApp?
• Is there a warranty for electronics, electrical products, and phones?
• What are the available payments method ?
• How can I cancel the order?

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Returns FAQs 4

• What are the terms of return and replacement?
• Is there any shipping fees for returning an order?
• How to replace a damaged order?
• How much time does the shipment replacement process take?

WhatsApp Login FAQs 3

• Why can’t I log in with my mobile number using WhatsApp?
• Does Amal have access to my Whatsapp account?
• Can I use the mobile number which I used to sign up with Amal via password and log in via WhatsApp?

General Login FAQ 3

• How can I register with Amal?
• How can I reset Password?
• Why am I not getting an OTP?

Google Login FAQ 4

• Why can’t I log in with my mobile number using Google?
• Can I log in with both Google & Apple Sign in?
• Does Amal have access to my Google or Apple account?
• Can I use the mobile number which I used for Google and log in via WhatsApp?

Apple Login FAQ 3

• Why can’t I log in with my mobile number using Apple?
• Why can't I see my first/last name & email after logging in via Apple?
• Can I use the mobile number which I used for Apple and log in via WhatsApp?

Returns and Exchange 16

• Create Return
• What are the terms of return and replacement?
• In the case of a damage to the received order, what are the steps taken for replacement or refund?
• In case of return or replacement, are there any additional fees added or not?
• What is the time limit during which I am entitled to replace or return?

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Payment Methods 5

• Is the payment in cash only when the order arrives?
• Is there an online method of payment using any international payment card?
• In the case of paying in USD or in IQD, will the returned funds be in the same currency that I have paid with?
• Do you have a special ‘Amal’ payment card that has special discounts when buying through it?
• 5. Does the company have a system of installment sales? And if so, what are the required conditions?

Customer Service 8

• Do you have a customer service number?
• Do you have WhatsApp on the website or the app in order to communicate with you?
• Do you have an email address?
• What are the working days and hours of the customer service center?
• In the event of a need to cancel an order or make a replacement, is this done through the customer service center?

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Privacy Policy and Terms and Conditions 1

• Is it possible to know the privacy policy, with terms and conditions of Amal?

Advertise on Amal 1

• Does Amal provide an advertisements place for different activities? And if this service is available, does Amal also provide an advertisement design service, or can we display the advertisement that we designed?